Why am I unable to assign my Customer to a Load?

Jim Grosskurth

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In order for a Customer to be considered a paying Customer, the “Payer” field must be true.  If Payer = False, they are considered a Shipper/ Consignee.  They will not appear in the Customer area of the Load screen unless Payer = True.

payer false

Tip: Customers cannot be added via the Load screen.  You must add them via Customers/ Add New.

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