Start with the information you already receive.
Connect Microsoft 365 or Gmail mailboxes. Organize shipment requests, status inquiries and freight documents in the AI Inbox and Approval Queue, with unrelated messages filtered out.
Turn freight emails and documents into review-ready work. Spend less time retyping—and keep your people in control.
Request AccessExplore features Planned availability: October 21, 2026
Currently in Alpha development & testing · Guided demonstrations
Illustrative AI-generated image; not a customer testimonial or product screenshot.
Shipment requests, rate confirmations, customer questions and signed delivery paperwork all need attention. The Workbench brings that information into a review-first workflow inside Load Manager TMS, so your team can check the source, correct the details and decide what happens next.
Connect Microsoft 365 or Gmail mailboxes. Organize shipment requests, status inquiries and freight documents in the AI Inbox and Approval Queue, with unrelated messages filtered out.
Extract stops, dates, equipment, commodity details, weight and customer rate from emails and attachments. Compare highlighted source text with editable fields before approving load creation.
Sender-email customer mapping takes priority for Bill To. Customer rate goes in Flat Rate, and optional PO, BOL, pickup and delivery references stay in their correct sections.
Text recognition helps read scanned freight documents. POD matching requires both a reference and a stop address—not a reference alone.
Review the proposed match, retain original filenames and view the original PDF. Documents use your existing TMS Dropbox attachment workflow.
Match status inquiries to loads and prepare replies from available saved shipment facts. Review recipients, subjects and messages, edit the wording or save a draft before sending. Load creation and sending remain human-reviewed actions.
The dispatcher Needs attention page is now deployed in Alpha. Its review workflow supports preparing an action, snoozing a follow-up or resolving the follow-up task.
Review-first controls help keep a suggested next step separate from an actual customer message.
Configure pickup, ETA and POD follow-up preferences, selected POD customers, company timezone, business days and office hours.
New pilot delivery confirmations capture when staff marks a load Delivered. Ordinary edits do not restart that clock. Automatic reminders and proactive sending are still being developed.
A shipment request, freight document or customer question enters the connected mailbox.
The Workbench brings the source information and proposed shipment details into one review.
Correct locations, rates, references, document matches and reply wording before acting.
A person approves creating the load or sending the reviewed reply. Suggestions are not automatic actions.
Open the Workbench directly from Load Manager TMS. Review work in responsive layouts, choose light or dark reading surfaces, use company color schemes and see token balance and usage.
For a guided Alpha demonstration, we can walk through reviewed shipment details, existing AI-created loads and original freight documents. Broader customer rollout and full workflow acceptance are still in progress.
Yes. The Alpha workflow uses attachment reading and scanned-text recognition to bring shipment and POD details into human review. A proposed POD match needs a reference plus a stop address, and your team can view the original document.
No. Load creation and sending are human-reviewed actions. Automatic reminders and proactive sending are still under development and are not being presented as currently available.
The Needs attention page is now deployed in Alpha. POD document review and original-PDF viewing have advanced, and the pilot now captures staff-confirmed delivery timing without resetting it for ordinary Delivered-load edits.
Planned Workbench availability is October 21, 2026. It is currently in Alpha development and testing, with wider workflow acceptance and production preparation still in progress.
No. Attachments continue to use the existing TMS Dropbox workflow, with temporary local processing rather than a new permanent attachment store.
Tell us where freight emails and paperwork slow you down. We’ll discuss a guided demonstration and how the AI Workbench could fit your operation.
Tell us where email slows your team down. Contact Load Manager to discuss a demonstration and participation.