Why am I unable to assign my Customer to a Load?

Jim Grosskurth

In order for a Customer to be considered a paying Customer, the “Payer” field must be true.  If Payer = False, they are considered a Shipper/ Consignee.  They will not appear in the Customer area of the Load …

Why do I get so many results when I search?

Jim Grosskurth

When you search All Loads/ My Loads, you are actually searching many different fields, including: Load #, PO, Status, Customer, BOL #, Carrier, City, State, Dispatcher and Ship Date. If you would like to search a specific field, …

How do I add special instructions for the Carrier?

Jim Grosskurth

We designed the “Carrier Notes” field with this in mind.  Anything in this field will show up on the Rate Con sent to the Carrier.  This field will be labeled Carrier Notes or Driver Notes, depending on which …

How do I change my credit card on file?

Jim Grosskurth

To change your credit card on file, first go to https://www.loadmanager.com/my-account/.  Then: Click “Payment Methods” Click the “Add payment method” button Add your desired credit card Delete your old credit card  

Can I post to load boards using Load Manager?

Jim Grosskurth

Yes.  Load Manager integrates with all of the major load boards: DAT, ITS, 123 load board and Post Everywhere.  Load Manager does not charge anything for the integration, although you must have an account with the respective load …

Why can’t I assign my Carrier to a load?

Jim Grosskurth

As long as you have already saved the Carrier into the system, they should appear when you start typing their name into the Carriers area. If they are not appearing, you most likely have the Setting “Show Carriers …

How do I change my Username/ Password?

Jim Grosskurth

To change your login credentials, first navigate to your User. Click the Users tab, and then click on your Username. If you don’t have access to this area, you’ll have to ask an Administrator to do this for …